Note:If you’re prompted to reboot to safe mode, select Cancel, and repeat this step. On your Surface Duo, press and hold the Power button, then tap Power Off.Unplug the USB cable from your Surface Duo if it’s connected to your Windows 10 PC.Step 3: Put your Surface Duo into Recovery mode Save it to the same folder as the files for the Android SDK Platform Tools.

To learn how to find the serial number for your Surface Duo, see Find the serial number on Surface devices.

For Product, select Surface Duo and enter the serial number.

In your web browser, open the Surface recovery image webpage on the Microsoft Support website.

On a Windows 10 PC, follow the steps below to download a recovery image for your Surface Duo: Step 2: Download a recovery image from the Microsoft Support site Make sure you note the folder name because you’ll need to know it for the next procedure. zip file you downloaded, select Extract All, choose a folder to extract the files to, and then select Extract.

Select Download SDK Platform-Tools for Windows to download it to your PC.

In your web browser, go to Android SDK Platform Tools on the Android website.

On a Windows 10 PC, follow the steps below to download the tools you’ll need to get started: Step 1: Download and install the Android SDK Platform Tools on your Windows 10 PC Note: You can also install a recovery image for your Surface Duo by using a computer that’s running macOS or Linux. You’ll need a computer that’s running Windows 10. If your computer doesn’t have a USB-C port, you’ll need a USB-C to USB-A adapter to plug into your computer. Use the USB-C cable that came with your Surface Duo. Make sure it’s charged to at least 40% before you begin to install the recovery image.

You can find the serial number of your device in the sim card tray or by opening the Surface app.įind the instructions below. To download Surface Duo recovery image, you need the serial number of the device. In general, you need a USB drive to recover a Surface device, but for Surface Duo, you don’t need a USB drive. Microsoft has now published a detailed instructions on how to recover a Surface Duo device using a recovery image. If Surface Duo device is not starting, you might need to recover the device using a recovery image. Unlike other Surface devices, the new Surface Duo device is powered by Android OS. Microsoft’s Surface Duo device is now available in the US.

Microsoft surface serial number